Privacy Policy

Harris House (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, https://harrishousestl.org.

1. Information We Collect

Personal Information You Provide

• Name, phone number, email address
• Any information submitted through contact forms or assessments
• Information shared when you call or request services

Automatically Collected Information

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Referral source (how you found our website)

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Understand user behavior
• Support marketing and advertising efforts

You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide support
• Connect individuals with appropriate treatment services
• Improve website functionality and user experience
• Analyze website traffic and performance
• Support marketing and outreach efforts

3. Healthcare Information and HIPAA

Harris House is a healthcare provider. Any protected health information (PHI) you share through secure channels in the course of receiving services is handled in accordance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Important: Information submitted through general website forms, chat features, or email may not be considered secure or HIPAA-compliant. Please do not submit sensitive medical information through these channels unless explicitly directed.

4. Call Tracking Disclosure

We may use call tracking technologies to help us understand how users find and interact with our services. This may include assigning unique phone numbers to different marketing sources (such as website visits, search results, or advertisements).

When you call a tracking number:

• Your call may be routed to our main line or appropriate staff
• Information such as call time, duration, and source may be collected
• Calls may be recorded or monitored for quality assurance and training purposes

This information is used to improve our services, evaluate marketing effectiveness, and ensure a better experience for those seeking care.

5. How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers who support our website and operations (e.g., hosting, analytics tools, call tracking providers)
• Marketing and advertising platforms (in a limited, non-sensitive manner)
• Legal or regulatory authorities when required by law

All third parties are expected to maintain appropriate confidentiality and security measures.

6. Third-Party Services

Our website may use third-party tools such as:

• Website analytics providers (e.g., Google Analytics)
• Advertising platforms (e.g., Google Ads)
• Call tracking platforms (e.g., CallRail)

These services may collect information about your interaction with our site in accordance with their own privacy policies.

7. Advertising & Remarketing

We may use advertising and remarketing services to display ads to you on third-party websites after you visit our site.

These services:

• Use cookies or tracking pixels to identify visitors
• May show ads based on your previous interactions with our website
• Help us measure the effectiveness of our advertising campaigns

We take steps to ensure that sensitive health-related information is not used for advertising purposes.

You can manage or opt out of personalized advertising through:

• Google Ad Settings
• Your browser settings or device preferences

8. Data Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet is 100% secure.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Opt out of certain data uses, including marketing communications

To make a request, please contact us using the information below.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Harris House Treatment Centers
2706 South River Road
St. Charles, MO 63303
Phone: (314) 631-4299
Email: info@harrishouse.org